FAQ

How long does shipping take?Most orders are processed and shipped within 1–3 business days. Delivery typically takes 5–10 business days depending on your location and chosen carrier.

Do you offer free shipping?Yes! We offer free shipping on qualifying orders. Visit our Shipping Policy page for current thresholds and details.

Can I track my order?Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Do you ship internationally?Please contact us for international shipping inquiries and we'll do our best to accommodate you.

What is your return policy?We accept returns within 30 days of delivery for unused items in their original packaging. Please review our full Return Policy for details.

How do I start a return or request a refund?Contact our support team with your order number and reason for the return. Once we receive the item, refunds are processed within 5–7 business days back to your original payment method.

What if my item arrived damaged?We're sorry to hear that! Please reach out to us within 7 days of delivery with a photo of the damage and we'll make it right.

Are your products safe for pets?Yes — all products we carry are carefully vetted for pet safety. Always follow the manufacturer's usage guidelines for best results.

Do you carry products for all pet types?We specialize in supplies for dogs, cats, and farm/outdoor animals. Browse our collections to find exactly what your pet needs.

Are your products in stock?Inventory levels are shown on each product page. If an item is out of stock, check back soon — we restock regularly!

How can I reach customer support?You can reach us through our contact form or by email sales@tigerandcoltspetsupplies.com. We aim to respond within 1–2 business days.

What are your customer service hours?Our team monitors inquiries Monday–Friday. We'll get back to you as quickly as possible!