Frequently Asked Questions

Got questions? We've got answers. If you don't see what you're looking for, reach out to us at sales@tigerandcoltspetsupplies.com.

Orders & Shipping

How long does shipping take?

Most orders ship within 1–3 business days. Standard delivery typically takes 5–7 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a qualifying threshold. Check our homepage banner for the current offer.

Can I change or cancel my order?

We process orders quickly, so please contact us at sales@tigerandcoltspetsupplies.com as soon as possible. We'll do our best to accommodate changes before the order ships.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery on unused, unopened items. See our full Return Policy for details.

My item arrived damaged — what do I do?

We're so sorry! Please email us within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement at no charge.

When will I receive my refund?

Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method.

Products

Are your products safe for all breeds and sizes?

We carry products for dogs, cats, and farm animals of all sizes and life stages. Each product listing includes size guidance and age/weight recommendations — always check the product details before purchasing.

Are your treats and supplements natural?

We prioritize natural, clean-ingredient products. Look for the 🌿 icon on product pages to identify our wellness-forward picks. Always consult your vet before introducing new supplements.

Do you carry products for farm animals?

Yes! We stock a range of gear, supplements, and supplies for livestock and farm animals. Browse our Farm & Livestock collection for the full selection.

Account & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, PayPal, and more at checkout.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your data at every step.

Still have questions?

We're happy to help! Email us at sales@tigerandcoltspetsupplies.com and we'll get back to you within 1–2 business days.