Shipping policy

Shipping Policy

Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Free Shipping: We offer free shipping on all orders. No minimum purchase required.

Domestic Shipping (United States): Once your order has been processed, standard delivery typically takes 5-14 business days depending on your location. You will receive a shipping confirmation email with a tracking number once your order has shipped.

International Shipping: We ship to select international destinations. International orders typically arrive within 10-21 business days after processing, depending on the destination country and local customs processing times. Please note that international shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

Order Tracking: Once your order has shipped, you will receive an email with your tracking information. Please allow 24-48 hours for tracking information to update.

Lost or Damaged Packages: Tiger and Colt's Pet Supplies is not responsible for lost or stolen packages confirmed as delivered to the address provided. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can resolve the issue promptly.

Contact Us If you have any questions about your shipment, please contact us at tigerandcoltspetsupplies@gmail.com